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Terms & Conditions

General terms and conditions of business and service utilization.

General Company Information

  • Full name: Given2Fly Split, Croatia, 21000
  • Short name: Given2Fly
  • Head office: Plinarska ul. 25, 21000 Split, Croatia
  • Supervising body: Ministry of Tourism – Independent Sector of Tourism Inspection, Trg Republike Hrvatske 8/1, 10000 Zagreb, Croatia
  • E-mail: given2flyadventures@gmail.com
  • Contact: +385 (0)98 408 123
  • Working hours: 08:00 – 22:00 (every day)

Given2Fly is a company whose main activities are tourism, rentals, outdoor hospitality, and other related services.

Introduction

Given2Fly reserves all the rights to this contract containing the General Terms and Conditions. The General Terms and Conditions are an integral part of the contract that the client enters into with Given2Fly, i.e. the authorized tourist agency with which they have reserved the service. It is considered that the client has read and accepted all the terms stated in the General Terms and Conditions before booking.

1. Contents and pricing

The arrangement/rental includes everything that is written on the programme or service description you can find in the agency or on the website. Special services are those services which have not been included in the regular pricing and are therefore purchased separately by the customer. These kinds of services have to be asked for during the application/booking and they require additional charges.

The prices have been clearly stated on the company’s websites in EUR. The agency guarantees the implementation of the arrangements according to their description. The contents of the arrangements will be fully realized in the described manner, except in the case of exceptional circumstances (war, uprisings, strike, terrorist acts, sanitary disorders, street violence, natural disasters, weather hazards, interventions of municipal authorities, etc.).

2. Booking and payment methods

Bookings are received in the office of Given2Fly at Plinarska ul. 25, Split, or online as an enquiry via WhatsApp or e-mail. Once availability is confirmed, the customer receives a booking confirmation together with payment details, and is required to present the confirmation/voucher at the start of the service.

Payment methods:

  1. In cash at the company office.
  2. By bank transfer to the account stated on the confirmation.

3. Cancellation and change of schedule and contents

The organizer reserves the right to cancel and/or change the route, tour, or equipment availability due to any weather conditions or technical issues that could endanger passengers, or in case of extraordinary circumstances (see section 1).

4. Cancellation policy

The client has the right to cancel the reservation under the following conditions:

  • If the service is purchased/cancelled within 7 days before the start of the activity, the client is not entitled to a refund.
  • If the client did not appear on the day of departure (which had been fully paid in advance), and without prior announcement, he or she is not entitled to a refund.
  • For all reservations canceled within 7 and 30 days before the activity, the client is entitled to a 50% refund.
  • For all bookings canceled more than 30 days before the activity, the client is entitled to a 100% refund.

*We do not refund bank transfer expenses or credit card transaction fees.

5. Organizer responsibility

The organizer is required to take care of the proper implementation of the arrangements as well as to carefully choose the appropriate individuals/gear for the task and also to respect the rights and interests of the customer according to the customs of quality tourism. The organizer is excluded from any kind of responsibility caused by extraordinary circumstances (see section 1) and any therewith additional costs which therefore need to be covered by the customer.

6. Buyer responsibility

The client is obliged to abide by the instructions, health waivers, safety briefings, and rules of conduct during tours and rentals, and to cooperate with service providers in good faith. The client is required to have valid personal documents during the service. Costs of loss or theft of gear or personal documents during the service are borne by the client. The client is obliged to present a document/voucher on the paid arrangement before the beginning of the service.

In the event of non-compliance with any of these obligations or equipment damage, the client responds directly to the service provider for any damages suffered.

7. Privacy policy

Given2Fly strongly believes in protecting the privacy of its clients. We collect information to provide better services to all of our clients but only related to the services we provide. We will never sell, share, trade or give away any of our clients’ personal information to third parties, except in the case where it is necessary for the smooth execution of the service or law compliance.

All information provided is kept strictly confidential. Given2Fly reserves the right to change, modify, add, or remove this policy at any time.

8. Resolving complaints

In accordance with Article 6 paragraph 3 of the Act on the Provision of Tourism Services (NN 130/17) we inform our customers that a complaint on the quality of our services may be submitted in writing to the company office, via postal address, or by e-mail:

Address: Given2Fly, Plinarska ul. 25, 21000 Split, Croatia E-mail: given2flyadventures@gmail.com

No later than 15 days after the service has been consumed, the customer can submit a written complaint. The organizer will accept only properly filed complaints received within the specified period of 15 days. The organizer is required to make a written decision on the complaint within 15 days of receiving the complaint.

9. Court jurisdiction

Any kind of legal disagreements that cannot get mutually settled fall under the jurisdiction of the legal court in Split, Croatia.